![]() ![]() It’s funny that it also never works whenever there is a good cash back deal too. Capital one shopping needs to get better customer service and address these app issues. Just Stick to another cash back site for the sake of saving money and your sanity. I have iPhone so idk if it’s only iOS users that have this issue but it’s extremely frustrating. But you know within the week if the transaction /shopping trip was recorded and it never is. Customer service just will send a generic auto response to wait 60 days (yes I know the cash back /funds won’t be released for up to 60-90 days depending on purchase. Never records my purchase even though it he shopping trip is recorded despite following every single step then quadruple checking to make sure. It is sad that “Customer Service is a dying service in the US”. I guess I could post additional negative review on yelp or other social medias. I would like someone to contact me about this. I requested a Walmart gift card for $135 and I still have not received it. I have $140 plus in rewards and they won’t let me have my rewards either. I have tried to get help now for over a week and they ignore me. ![]() They give you answers you already know and then it appears they ignore you when you again ask for details so you have a better understanding of how things work. In addition, the help line doesn’t give you detailed replies on your questions even though asked for. It appears that I might be able to use it only through chrome but so far I have not been able to link it through in the iPhone. However, now I am once again unable to use the app again. All has worked sort of ok for about 6 months. They finally set up the correct email address and moved rewards over. I then had to fight with the company to correctly use the right email address for a month. Initially I don’t know why, my email was changed to my iCloud, so I missed out on several rewards until I realized the problem. Note: they have another app to be used for apple, but that app can only be used on Mac computers not on the iPhones. I have had this app for awhile but have experienced several issues in using Apple iPhones. ![]()
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